Seam Help Center
How can we help? Answers for setting up and running Seam.
Troubleshooting and setup answers for Seam: connecting device accounts, smart locks and thermostats, access codes, the Console and the Customer Portal.
Customer Portal
The customer portal lets property managers set up and configure devices, manage access and climate settings, and control their property’s automations in one place.
How to Map Your Smart Locks to Your Listings in Customer Portal
Before access codes can be automatically generated for your guest reservations, you need to tell us which lock belongs to which listing. Device-to-space…
Connecting Device Accounts in Customer Portal
The Customer Portal makes it easy to link your existing smart device accounts so you can manage all your devices in one place. This guide walks you through the…
Backup Codes in Customer Portal
Backup codes are extra PIN codes that Seam pre-programs onto your lock ahead of time, just in case something goes wrong with a guest's regular access code.
Troubleshooting Customer Portal
This guide covers the most common issues encountered when using Customer Portal and Automations, with solutions and workarounds for each.
Device Compatibility
Device compatibility & supported hardware
Schlage lock compatibility with Seam
Seam works with several Schlage smart lock models, but support depends on whether the lock connects to the Schlage cloud and offers an API that third-party…
Igloohome lock compatibility with Seam
Use this quick guide to understand what each Igloohome device can do with Seam. Bridge-compatible locks can remotely lock and unlock, generate customizable…
Z-Wave locks and hub compatibility
You want to use Z-Wave smart locks at your properties and need to understand which hubs are compatible and how the system works.
Yale Home App: Compatible Devices
The Yale Home app is designed for managing Yale smart locks and accessories outside of the United States, Canada, and Mexico.
Yale Access App: Compatible Devices
The Yale Access app is designed for managing Yale and August smart locks and accessories. This guide covers which devices work with the Yale Access app.
Yale Lock compatibility with Seam
Seam supports Yale smart locks through two of Yale's cloud-based services: Yale Access (for North America) and Yale Home (for international…
Wyze lock compatibility with Seam
Seam supports integration with Wyze smart locks, allowing you to remotely lock/unlock doors and program access codes through the Seam API.
Troubleshooting
How do I renew my Salto KS voucher?
If your Salto KS voucher is about to expire, you may be concerned about ensuring it renews properly. Under normal circumstances, Salto KS vouchers…
Why can't I see all my Ecobee thermostats when connecting to Seam?
If you can see thermostats in your Ecobee app but they don't appear when connecting your account to Seam, this is typically a permissions issue related to…
Debug Avigilon Alta "This entrance does not have its own dedicated zone" warning
If you see the following warning on an Avigilon Alta entrance in Seam: This entrance does not have its own dedicated zone and cannot be managed individually…
Connecting Your Devices
Connecting your Yale or August Account
Yale has multiple services depending on your region and lock model. When connecting, you'll need to select the correct one.
Connect Visionline to Seam
Follow these steps for each Visionline site you are connecting to Seam. The customer must purchase a mobile key license from ASSA ABLOY through their local…
How to Identify Your Yale Service
The easiest way to identify your Yale service is to check which app controls your locks. App icon: Yellow circle with black "Yale", and black "access" under it
Why are my Nuki devices not showing up in Seam?
You have added Nuki Lock devices to your Nuki account, but they are not appearing in your Seam workspace even after waiting more than 24 hours for…
Enabling Remote API Access for My2N
Remote API Access (RAA) is a setting on your My2N account that allows third-party services like Seam to communicate with your 2N devices. It's disabled by…
Schlage Devices Not Showing Up After Connecting Your Account
You've connected your Schlage account to Seam, but no devices appear. This usually happens for one of two reasons: Follow these steps to check if you're using…
Understanding Yale's Smart Lock Services
Yale operates several distinct smart lock services depending on where your lock was purchased and what technology it uses. This guide explains each service and…
Why is my Nuki device with Smart Hosting subscription not appearing in Seam?
You have a Nuki Smart Lock with an active Smart Hosting subscription, but the device is not showing up in your Seam workspace. This can happen even when the…
Brivo "Developer Inactive" Error
When connecting your Brivo account to Seam, you may encounter an error indicating that your Brivo API key is not yet active. This happens when your API key is…
Connect your Lockly account
Follow these steps to connect your Lockly devices to Seam. After turning on Sync with LocklyOS for each lock, complete the connection in Seam:
Setting Timezones for Ultraloq Locks
Ultraloq locks use timezone information to schedule access codes correctly. When you create an access code with specific start and end times (like "February…
How to Locate Your Brivo API Key
Brivo sends API credentials via a secure 1Password link that expires after 7 days. Look for an email from brivoapi@brivo.com. The email will contain:
TTLock Devices Not Showing Up After Connecting Your Account
You've connected your TTLock account to Seam, but no devices appear. This usually happens because you're not using the administrator account — only the…
Ultraloq - Devices not showing up
If your Ultraloq devices aren't appearing after connecting your account, check the following: Not all Ultraloq models work with Seam. Only Wi-Fi-enabled models…
Dormakaba Oracode Setup Guide
To control Dormakaba Oracode devices using Seam, you must prompt the owners or managers of these devices to perform the following steps:
Setting up Avigilon Alta with Seam
This guide walks through the steps required to connect your Avigilon Alta access control system to Seam and, if you plan to issue PIN codes, prepare your…
Using Smart Tags with Salto KS
To encode physical smart tags (RFID cards) for your guests, each tag must first be registered to your Salto KS site. A tag that hasn't been registered can't be…
Connecting Your Salto KS Site to Seam
This guide walks through connecting your Salto KS site to Seam so you can manage access through your Seam-powered tools.
Hotek: How to Find Your Room Numbers, Common Doors, and Encoders
After connecting your Hotek system through Seam, we need three pieces of information to finish configuring your account. You can find all of this in the Hotek…
Connecting Your Hotek System
Install the Seam Bridge on the same computer running Hotek SMART. The bridge creates a secure connection between your on-premises system and Seam's cloud.
Why TTLock Brands (Sifely, Dusaw, 33Lock) Appear in Connect Webview
When you add TTLock as an accepted provider in your Connect Webview, other lock brands appear as options too. These include Sifely, Dusaw, and 33Lock.
Troubleshooting: Seam Fails to Set a Code on a Kwikset Lock
If Seam is failing to set an access code on your Kwikset lock, work through the steps below. The Kwikset API does not report why an access code failed to be…
Kwikset - Devices not showing up
If your Kwikset devices aren't appearing after connecting your account, check the following: Seam requires the Kwikset account that owns the home your locks…
Industry Guides
Best practices and recommendations for your use case
Tutorials
Setting Up Customer Connections with Connect Webviews
Learn how to link Connect Webviews to your internal customer IDs and handle the complete post-connection flow, including detecting what was connected and…
How do I remove a device from my Seam account?
You can remove a device from Seam by unmanaging it. This stops Seam from syncing with the device and removes it from your devices list, while keeping the…
How long is event history stored for devices?
Seam guarantees event history retention for 30 days on all devices—locks, thermostats, access control systems, etc. Events older than 30 days may not be…
How to Disconnect a Connected Account from Seam
If you need to remove a device integration or access control system connection from your Seam workspace, you can disconnect the connected account through the…
Console
How do I delete a workspace?
You may need to delete a workspace that is no longer needed or was created by mistake. This action will permanently remove the workspace and all its associated…
How to Reconnect a Disconnected Account
When a connected account becomes disconnected (due to credential changes, token expiration, or authorization revocation), you'll need to reconnect it to…
Creating a Production Workspace
This guide walks you through creating a production workspace on Seam for managing smart locks and access control systems.
How to Send Test Webhook Events
You must create at least one webhook endpoint before you can send test events. Your endpoint will receive a test payload for that event type. You can view…
Reconnecting an Account in Console
If you find that your account has been disconnected, you may need to reauthorize your connected account to restore access to your devices.
Removing a Connected Account
If you no longer need a connected account, or if an account is stuck in a bad state, you can remove it from Console. The account and its associated devices…
Connecting a New Account
You can connect device accounts from supported manufacturers to manage your devices through Seam. Your devices should appear in Console once the process is…
Getting Support via the Chat Widget
If you need help with your Seam integration, you can reach our support team directly from the Seam Console using the chat widget.
More articles
Troubleshooting: Lockly devices not appearing in Seam
If you've connected your Lockly account to Seam but your devices aren't showing up, this guide will help you resolve the issue.
Making Your Yale Secure Lock Compatible with Seam
If you have a Yale Assure Lock with an iM1 module that uses the Yale Secure app for Apple HomeKit, it is not currently compatible with Seam. However, you can…
Username Not Found or Login Errors in Sandbox Workspaces
When trying to connect a device in a sandbox workspace, you may encounter login errors such as: Sandbox workspaces in Seam are designed for testing and…
Transferring Account Ownership When the Admin Is No Longer With Your Company
If a former employee was the admin of your Seam workspace and you need to regain control of the account, we understand this can be a challenging situation. For…
Salto KS Lock Loses Access Code Support
If access codes stop working on a Salto lock that previously supported them, this is likely due to a known firmware issue with the Salto IQ hub.
Why don't access codes set through Seam appear in the Kwikset app?
You may notice that access codes created through Seam's API appear as active in the Seam console but are not visible in the Kwikset mobile app. This can cause…
How do I check if a Connect Webview was completed successfully?
When troubleshooting connected account issues, you may need to verify whether a customer has successfully completed the Connect Webview authorization process.…
Lockly Devices Not Showing Up After Connecting Your Account
You've connected your Lockly account to Seam, but no devices appear. This typically happens when your lock hasn't been properly configured in the Lockly app…
Understanding Salto KS Subscription Limits and User Capacity
When integrating with Salto KS sites through Seam, you may encounter subscription limits that restrict the number of users that can be created on a site. This…
How to Create an API Key
API keys allow you to authenticate and control devices in your Seam workspace. Each workspace (sandbox or production) requires its own API key.
Can I integrate Sifely smart locks with Seam?
Yes — Sifely smart locks are supported through Seam's TTLock integration. Sifely is a TTLock-compatible manufacturer, so you can pair and manage Sifely locks…