Articles
Connecting your Yale or August Account
Yale has multiple services depending on your region and lock model. When connecting, you'll need to select the correct one.
Connect Visionline to Seam
Follow these steps for each Visionline site you are connecting to Seam. The customer must purchase a mobile key license from ASSA ABLOY through their local…
How to Identify Your Yale Service
The easiest way to identify your Yale service is to check which app controls your locks. App icon: Yellow circle with black "Yale", and black "access" under it
Why are my Nuki devices not showing up in Seam?
You have added Nuki Lock devices to your Nuki account, but they are not appearing in your Seam workspace even after waiting more than 24 hours for…
Enabling Remote API Access for My2N
Remote API Access (RAA) is a setting on your My2N account that allows third-party services like Seam to communicate with your 2N devices. It's disabled by…
Schlage Devices Not Showing Up After Connecting Your Account
You've connected your Schlage account to Seam, but no devices appear. This usually happens for one of two reasons: Follow these steps to check if you're using…
Understanding Yale's Smart Lock Services
Yale operates several distinct smart lock services depending on where your lock was purchased and what technology it uses. This guide explains each service and…
Why is my Nuki device with Smart Hosting subscription not appearing in Seam?
You have a Nuki Smart Lock with an active Smart Hosting subscription, but the device is not showing up in your Seam workspace. This can happen even when the…
Brivo "Developer Inactive" Error
When connecting your Brivo account to Seam, you may encounter an error indicating that your Brivo API key is not yet active. This happens when your API key is…
Connect your Lockly account
Follow these steps to connect your Lockly devices to Seam. After turning on Sync with LocklyOS for each lock, complete the connection in Seam:
Setting Timezones for Ultraloq Locks
Ultraloq locks use timezone information to schedule access codes correctly. When you create an access code with specific start and end times (like "February…
How to Locate Your Brivo API Key
Brivo sends API credentials via a secure 1Password link that expires after 7 days. Look for an email from brivoapi@brivo.com. The email will contain:
TTLock Devices Not Showing Up After Connecting Your Account
You've connected your TTLock account to Seam, but no devices appear. This usually happens because you're not using the administrator account — only the…
Ultraloq - Devices not showing up
If your Ultraloq devices aren't appearing after connecting your account, check the following: Not all Ultraloq models work with Seam. Only Wi-Fi-enabled models…
Dormakaba Oracode Setup Guide
To control Dormakaba Oracode devices using Seam, you must prompt the owners or managers of these devices to perform the following steps:
Setting up Avigilon Alta with Seam
This guide walks through the steps required to connect your Avigilon Alta access control system to Seam and, if you plan to issue PIN codes, prepare your…
Using Smart Tags with Salto KS
To encode physical smart tags (RFID cards) for your guests, each tag must first be registered to your Salto KS site. A tag that hasn't been registered can't be…
Connecting Your Salto KS Site to Seam
This guide walks through connecting your Salto KS site to Seam so you can manage access through your Seam-powered tools.
Hotek: How to Find Your Room Numbers, Common Doors, and Encoders
After connecting your Hotek system through Seam, we need three pieces of information to finish configuring your account. You can find all of this in the Hotek…
Connecting Your Hotek System
Install the Seam Bridge on the same computer running Hotek SMART. The bridge creates a secure connection between your on-premises system and Seam's cloud.
Why TTLock Brands (Sifely, Dusaw, 33Lock) Appear in Connect Webview
When you add TTLock as an accepted provider in your Connect Webview, other lock brands appear as options too. These include Sifely, Dusaw, and 33Lock.
Troubleshooting: Seam Fails to Set a Code on a Kwikset Lock
If Seam is failing to set an access code on your Kwikset lock, work through the steps below. The Kwikset API does not report why an access code failed to be…
Kwikset - Devices not showing up
If your Kwikset devices aren't appearing after connecting your account, check the following: Seam requires the Kwikset account that owns the home your locks…