Troubleshooting Lockly access codes
Last updated
Seam shows an error on the code
No space for access code on device
The lock's code slots are full. Expired codes still take up a slot on Lockly locks until they're deleted, so remove old codes in the Lockly app to free up space.
Duplicate code on device
Another code on the lock already uses this PIN. Use a different PIN, or remove the existing code first.
The Lockly Wi-Fi Bridge is offline or unreachable
Seam can't reach the lock. Make sure the Secure Link hub is powered on, connected to Wi-Fi and paired with the lock.
Provider issue
Lockly rejected the code. Check the error message for more details.
Code can't be deleted
Some codes created in the Lockly app can't be removed through Seam. Delete them in the Lockly app instead.
No error, but the code doesn't work at the door
The code was disabled in the Lockly app
The lock's history in the Lockly app shows "A disabled user attempted to unlock but failed." Deleting and re-creating the code through Seam won't clear this. Re-enable the code in the Lockly app.
The guest is outside the code's time window
Confirm the guest is using the code during its scheduled time, and that the lock's time zone in the Lockly app is correct.
Unlock history is delayed
Lockly uploads lock history on a delay, so unlocks and failed attempts can take hours to show up in Seam.
Still having trouble?
Contact Seam support with the access code ID and roughly when the guest tried the code.