Connecting Your Hotek System

Prerequisites

• Hotek SMART software installed and running on a Windows PC

• Seam Bridge installed on the same machine as Hotek SMART (or on the same local network)

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Step 1: Install the Seam Bridge

Install the Seam Bridge on the same computer running Hotek SMART. The bridge creates a secure connection between your on-premises system and Seam's cloud.

Follow the Seam Bridge installation guide to get started.

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Step 2: Find Your TCP Port

Hotek SMART listens for PMS commands on a TCP port. The default is 10003. To confirm, open Command Prompt and run:

for /f "tokens=2" %i in ('tasklist /FI "IMAGENAME eq PMSServer.exe" /NH') do netstat -ano | findstr "LISTENING" | findstr "%i"

You should see output like:

TCP 0.0.0.0:10003 0.0.0.0:0 LISTENING 5712

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Step 3: Connect via the Seam Connect Webview

1. Site Name — Enter a name for your Hotek site (e.g., "Hotel Marlin")

2. TCP Port — Enter the port from Step 2 (default: 10003)

3. If the Seam Bridge and Hotek SMART are on different computers, check the box and enter the IP address of the Hotek SMART server

4. Setup Instructions Email (optional) — Enter an email and we'll send instructions for completing setup

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Step 4: Complete Setup

After connecting, Seam needs your room numbers, common doors, and encoder numbers. See How to Find Your Room Numbers, Common Doors, and Encoders for detailed instructions.

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Troubleshooting

Problem	Fix
Can't find PMSServer.exe	Hotek SMART may not be running. Launch it from the Start menu or check Task Manager
Connection times out	Verify the Seam Bridge is running, confirm the TCP port, and check that the firewall allows inbound connections on that port.