How to Reconnect a Disconnected Account

When a connected account becomes disconnected (due to credential changes, token expiration, or authorization revocation), you'll need to reconnect it to restore device access and functionality.

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Method 1: Reconnect via Console

If you have access to the Seam Console:

1. Navigate to the Connected Accounts page

2. Find the disconnected account (it will show a warning or error status)

3. Click Reconnect account next to the account

4. Follow the authentication flow to re-authorize the connection

5. Once complete, the account status will update to "Connected"

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Method 2: Share a Connect Webview Link

If your customer needs to reconnect their own account:

1. Navigate to the Connected Accounts page

2. Click the + Connect Account button in the top right

3. Copy the generated Connect Webview URL

4. Send the link to your customer via email or support ticket

5. The customer clicks the link and completes the authentication flow

6. The account automatically reconnects once they authorize

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After reconnection, all devices will resume normal operation and you'll be able to control locks and receive events again.

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