Articles
Dormakaba Oracode Time Slot Configuration
Dormakaba Oracode locks require predefined time slots to create access codes. Unlike other smart locks, you cannot set arbitrary check-in/check-out times—you…
Igloohome: Troubleshooting Device Online Status
If your Igloohome device is showing as offline in Seam, this guide explains how online status works and how to fix it. If you have a Deadbolt Go lock: We're…
Why am I getting "gateway busy" errors with TTLock devices?
You may encounter "gateway busy" errors when trying to unlock multiple TTLock devices, even when you have multiple gateways installed near your locks. This can…
Why am I getting bridge and hub connectivity errors for my Yale lock?
When testing or using a Yale smart lock, you may encounter connectivity-related error messages such as "Lock is not connected to a bridge", "Device…
Schlage Lock Showing Incorrect Lock / Unlock Events
You may see lock events that don't match what actually happened—for example, a lock.unlocked event when you expected the lock to be locked. This usually…
Lockly: Intermittent Connection Issues
Issue: Lock intermittently shows as offline or cycles between online and offline status. Root Cause: This is typically caused by network interference or weak…
Lock or Unlock Commands Failing on Lockly Locks
If you're sending lock or unlock commands through Seam and the commands keep failing — even though your Lockly lock appears online — you may be encountering a…
Why am I seeing consecutive Device disconnection events?
You may notice in your device event logs that there are two consecutive device.disconnected events for the same device without any device.connected event…
Resolving "Devices Connected to Another Account" Errors
Seeing “This account is already connected to another customer” instead? See This account is already connected to another customer before following the…
Missing Lock/Unlock Events on Schlage Devices
Your Schlage devices are not producing lock.locked or lock.unlocked events in Seam — neither in the device event history nor at your webhook endpoint. The…
Why did my Nuki account disconnect from Seam?
If your Nuki account has disconnected from Seam, your locks will temporarily stop responding to commands like creating access codes or locking and unlocking.…
How to Resolve Privacy Mode on a Door Lock
Privacy Mode is a physical safety setting a guest engages at the door to prevent staff from entering while they're inside — for example, to block housekeeping…
This account is already connected to another customer
If you see this message while connecting or reconnecting a device-provider account through Seam: This account is already connected to another customer. Please…