How to Identify Your Yale Service
Last updated
Check Which App You Use
The easiest way to identify your Yale service is to check which app controls your locks.
Yale Access ✅ Compatible
App icon: Yellow circle with black "Yale", and black "access" under it
Region: US & Canada
Select in Seam: "Yale Access"
August Home ✅ Compatible
App icon: Red circular icon with "a" logo
Region: US & Canada only
Select in Seam: "August Home"
Yale Home ✅ Compatible
App icon: Yellow circle with black "Yale" logo
Region: International (Europe, UK, Asia, Australia)
Select in Seam: "Yale Home"
SmartThings ✅ Compatible
App icon: Colorful blue background with white connected dots icon
For: Z-Wave locks
Select in Seam: "SmartThings" device provider (not Yale)
Yale Secure ❌ Not Compatible
App icon: Yellow background with black house icon and black "Yale" text
For: iM1 HomeKit module
Solution: Replace iM1 module with Wi-Fi Smart Module. See guide
Yale Connect ❌ Not Compatible
App icon: Yellow circle with black "Yale" logo
Region: Latin America
Solution: Upgrade to Yale Access or Yale Home compatible lock.
Need help? Contact support@seam.co