Lock or Unlock Commands Failing on Lockly Locks
Last updated
If you're sending lock or unlock commands through Seam and the commands keep failing — even though your Lockly lock appears online — you may be encountering a known hardware-level error.
What you'll see
The error message returned is:
What to do
Error code 50072 indicates a hardware issue with the lock itself, not a connectivity or Seam configuration problem. You'll need to contact Lockly support directly so they can diagnose and address the issue.
Contact Lockly support at https://www.support.lockly.com/contact-us/