Nuki: unlock succeeds but the door won't open

If a remote unlock succeeds but guests still can't open the door from outside, the lock is probably only retracting the bolt, not pulling the latch.

Fix

1. Sign in to Nuki Web at web.nuki.io.

2. Click the lock, then click Manage device. The Manage Smart Lock window opens.

3. Under Choose door fitting ("What door handle is on the outside of your door?"), select Knob or bar.

4. Click Save.

Seam follows this setting, so every remote unlock will then pull the latch and the door can be pushed open. The change takes effect within a few minutes.

Still not opening?

Send the device ID and the time of the failed unlock to support@seam.co.