Announcing Our Hotek Integration: Expanding the Scope of Automation in Hospitality

Announcing Our Hotek Integration: Expanding the Scope of Automation in Hospitality

In addition to popular hotel access systems like Vingcard, Dormakaba, and Salto, Seam now supports Hotek — a leading provider of keycard and mobile access systems widely used across Northern and Western Europe.

With this integration, PMS platforms using Seam’s Access Grants API can issue and manage guest keycards for Hotek-equipped properties — automating access based on reservation data without the need for manual encoding.

Hotek serves over 10,000 properties in 100+ countries, including hotels, holiday parks, cruise ships, and student housing. Their systems support both plastic card issuance and mobile credentials, making them a flexible choice for hospitality access control.

What you can do with Seam + Hotek

Using Seam’s Access Grants API or Automations, PMS platforms can:

• Encode guest cards automatically at check-in
• Update access credentials dynamically when reservations change
• Remotely unlock entrances from your app or software

Why it matters

Hotels that already use Hotek now gain the ability to issue keycards directly from their PMS or guest software with the Seam integration. This enables:

• Self-check-in kiosks powered by the hotels’ existing systems
• Streamlined front desk operations with seamless card encoding
• A unified access workflow across all properties, without replacing hardware

By expanding to Hotek, Seam further connects modern hospitality software with the legacy systems that hotels rely on — giving PMS platforms more coverage and giving guests a smoother arrival experience.

2025.10.27 Changelog

Changed

• Schlage access codes and DST: We proactively mitigated Schlage access codes being impacted by daylight savings time changes.
• Information for devices that change from an unmanaged to managed state: When devices change from an unmanaged to managed state, we now surface updated information for the newly managed devices more quickly.
• Streamlined Seam Connect Webview flow when connecting on-premise ACS systems with Seam Bridge: Seam will now auto-populate the most common network setting when the Seam Bridge and ACS system is installed on the same machine.

Fixed

• KeyNest sandbox connection: We released a fix to the KeyNest sandbox connection.
• Setting access codes on TTLock devices: Access codes are properly setting on TTLock devices that previously were showing no_space_for_access_code_on_device errors.
• Information for offline devices in Seam Components: We are now showing information in Seam Components for offline devices.
• Device warning improvements: Avigilon Alta devices require a relay to support remote unlock. Where we detect this is missing, we surface this by adding the warning hub_required_for_addtional_capabilities to the device.
• Salto KS integration user removal warning: Salto KS Connected Accounts require Seam to add an integration user to each connected Salto KS site. If this user is remove externally or otherwise affected, Seam would need the account admin to manually fix the issue. Seam now shows a helpful warning on the Connected Account prompting the user to reconnect, and Seam will repair the integration user automatically when they complete the Seam Connect Webview.