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Overview

This guide walks you through connecting one standalone Reolink IPC camera to Seam. Seam reaches the camera over its local network through a Seam Bridge, so the Bridge must stay running on the same LAN as the camera.
Reolink cameras are in beta. Camera events and live video are available in every workspace. Behavior and API shapes may change before general availability.

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Step 1: Prepare the Camera

  1. Set up the camera in the Reolink app or web interface.
  2. Give the camera a stable local IP address or hostname. A DHCP reservation in your router prevents the address from changing.
  3. Create or identify a local camera username and password. Seam uses these credentials to sign in to the camera; do not enter a Reolink cloud or mobile-app login.
  4. A compatible PoE switch can power and network the camera. You do not need a Reolink NVR.

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Step 2: Enable Camera Services

In the Reolink web interface, open the camera’s port settings and enable HTTPS, ONVIF, and RTSP. Reolink’s How to Configure Reolink Ports Settings guide shows where to configure these services. Use the camera’s current values when connecting it to Seam. The integration defaults to: Reolink notes that port availability varies by model. Check the values displayed by your camera, and keep the camera and Bridge on the same LAN. Do not expose the camera’s management or media ports to the public internet.

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Step 3: Install Seam Bridge

Install and pair Seam Bridge on a computer that stays powered on and connected to the camera’s LAN. Use the setup guide for your operating system:

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Step 4: Connect through a Connect Webview

Reolink is available in the production API, but some released SDKs and generated API reference enums do not yet include reolink or reolink_camera. If your SDK rejects reolink, create the Webview with a direct HTTP POST to https://connect.getseam.com/connect_webviews/create, using your server-side Seam API key as a Bearer token and a JSON request body whose accepted_providers array contains reolink. Use the returned Webview URL for the steps below. This HTTP connection flow was verified with a production workspace. Keep the API key on your server; do not expose it in browser code.
  1. Open the Connect Webview provided by your application. It must include reolink in its accepted_providers list.
  2. Select Reolink as the provider.
  3. Follow the Seam Bridge instructions in the Webview.
  4. On the Connect your Reolink camera screen, enter:
  1. Select Connect camera. Seam verifies the camera through the Bridge, checks that it identifies as Reolink, and records its serial number as the camera’s stable identity.
Each connected account contains exactly one camera. Seam rejects NVRs and multi-channel devices. If you replace the camera at the same address, reconnect the intended camera instead of relying on the old device mapping.

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Step 5: Verify the Connection

After connecting, verify that the camera appears with the reolink_camera device type and shows as online. Before offering live video, check the device’s can_stream_live_video capability. For the client-session and browser WebRTC flow, see Stream Live Video. To verify motion, enable motion detection and its schedule in the Reolink interface, then create a visible motion stimulus. Look for a camera.activated event with activation_reason: "motion_detected" through your webhook or the Events API. A missed stimulus does not establish a guaranteed detection interval or delivery failure.

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Troubleshooting

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Seam cannot verify the camera

Confirm that:
  • The Bridge is running and connected to the same LAN as the camera.
  • The camera address is correct and has not changed.
  • HTTPS is enabled and the HTTPS port matches the value in the Connect Webview.
  • The credentials are the camera’s local username and password.
  • The camera identifies as a standalone, single-channel IPC device rather than an NVR or multi-channel device.
Reolink documents HTTPS 443 as its default in Troubleshooting Web Client.

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Credentials are rejected

Re-enter the local camera username and password. Seam does not accept the credentials for a Reolink cloud or mobile-app account.

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The camera shows as offline

Check the camera’s power and network connection, confirm that the Bridge computer is powered on, and verify that the camera address and configured ports are reachable from the Bridge’s LAN.

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Live video does not start

Check that the camera is online and that can_stream_live_video is true. Create a new live-view session and use a fresh browser WebRTC offer. Browser audio is unsupported for this integration; use include_audio: false. Sessions are short-lived and last from 1 to 600 seconds.

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Motion events are missing

Confirm that ONVIF is enabled, the ONVIF port matches the camera, motion detection is enabled on the camera, and the Bridge remains online. Seam receives these events through the Bridge and does not guarantee that every physical motion stimulus produces an event.