1. Set up your Aqara hub and locks
Make sure your Aqara hub (such as the Hub M3) is connected to the internet and your Aqara U200 or U400 locks are paired with the hub in the Aqara Home app. Confirm that you can lock and unlock your devices from the app.2. Note your Aqara account region
During setup, the Aqara Home app assigns your account to a regional data center (for example, United States, Europe, or Singapore). You need to select this same region in the Seam Connect Webview. If you’re unsure of your region, check the Settings section of the Aqara Home app.3. Connect Aqara to Seam
Open the Seam Connect Webview, select Aqara, and choose your account region. You are then redirected to Aqara’s authorization page. Log in with the same credentials you use for the Aqara Home app and authorize Seam to access your devices.4. Verify the connection
After completing the Connect Webview, confirm that your Aqara locks appear in your workspace and show an online status.Troubleshooting
If your devices don’t appear after connecting:- Confirm that your Aqara locks are online in the Aqara Home app.
- Verify that your Aqara hub is connected to the internet.
- Check that you selected the correct region during the Connect Webview. Selecting the wrong region prevents Seam from finding your devices.
- Wait a few minutes for the initial sync to complete, then refresh your device list.
- Verify that you are logging in with the same Aqara account that owns the hub and locks.
- Try the Connect Webview again, making sure to select the correct region before authenticating.