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Overview

This guide walks you through connecting your Omnitec hotel locks to Seam. The integration works through the Omnitec Rent&Pass Gateway, so your locks must already be online and visible in the Rent&Pass app before proceeding.

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Step 1: Locate Your Integrator Credentials

The credentials used for the Seam integration are not the same as the login email and password used to access the Rent&Pass app. To find your integrator credentials:
  1. Open the Omnitec Rent&Pass app.
  2. Navigate to the Integrator Credentials section.
  3. Note the Username and Password displayed there.
If the “Integrator Credentials” section is not visible in your Rent&Pass app, contact Omnitec support to have it enabled on your account.

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Step 2: Connect to Seam via Connect Webview

  1. Open the Connect Webview provided by your application.
  2. Select Omnitec as the provider.
  3. Enter the Integrator Credentials from the Rent&Pass app (not your regular app login).
  4. Once authorized, your Omnitec locks appear as devices in Seam. Locks without a gateway connection can appear as offline devices.

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Step 3: Verify the Connection

After connecting, check each lock’s connectivity and capabilities. Remote lock/unlock commands require a reachable Rent&Pass gateway. Online access codes also require a keypad. A lock that has never been reachable through a gateway has no remote lock or online-code capabilities and shows a hub_required_for_additional_capabilities warning. A previously reachable lock can retain its capabilities while offline, so check its online status before sending a command.

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Troubleshooting

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Authorization fails in Connect Webview

Make sure you are using the Integrator Credentials from the Rent&Pass app, not your regular app login email and password. These are different credentials. If the “Integrator Credentials” section is not visible in the app, contact Omnitec support.

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Locks not appearing after authorization

Confirm that the locks belong to the Rent&Pass account you authorized. A gateway connection controls whether Seam can send commands; it does not determine whether a lock appears in Seam.

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Lock shows as offline

Check that the lock is within range of the gateway and that the gateway’s Wi-Fi connection is active. Re-pair the lock with the gateway if necessary.

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Gateway connection issues

Verify that the gateway’s Wi-Fi network has internet access. The gateway needs to reach Omnitec’s cloud servers to relay commands from Seam.