Dormakaba Oracode Setup Guide

This guide walks you through connecting your dormakaba Oracode locks to Seam. The connection flow depends on your Oracode Live account type, so start by identifying which type you have.

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Determine Your Account Type

dormakaba Oracode Live has two account types — Property Manager and Individual Homeowner — each with a different connection flow and feature set. To check which type you have, log in to Oracode Live and click DOORS in the top navigation:

• If you see a Token Management section on the DOORS page, you have an Individual Homeowner account. Follow the Individual Homeowner instructions below.
• If you do not see Token Management, you have a Property Manager account. Follow the Property Manager instructions below.

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Property Manager Accounts

Property Manager accounts connect through dormakaba support using a username-based flow.

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Step 1: Identify Your Oracode Live Sites

Log in to your Oracode Live account and note your site name, as shown in the upper-right corner of the portal. Repeat for each site you want to connect.

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Step 2: Contact Dormakaba Oracode Support

Email oracode@dormakaba.com to request that your sites be connected to Seam. Sample email:

Please connect the following sites to the Seam Access Token:

• {Insert Site Name}
• {Insert Site Name}

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Step 3: Connect via Connect Webview

1. Open the Connect Webview provided by your application.
2. Select Dormakaba Oracode, then choose the Property Manager account type.
3. Enter your dormakaba Oracode username and site name.
4. Select the correct local time zone for the site.

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Step 4: Verify the Connection

After activation, confirm that your doors appear and show the expected capabilities. Property Manager accounts support both online access codes (on gateway-connected doors) and offline access codes (on standalone doors).

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Individual Homeowner Accounts

Individual Homeowner accounts connect using a self-service API token flow — no dormakaba support coordination required.

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Step 1: Get Your API Token, Site ID, and Site Name

1. Log in to your Oracode Live account.
2. Click DOORS in the top navigation, then select Token Management.
3. Note the Site ID displayed at the top of the page (for example, “Your Site ID is: 123”).
4. Note your Site Name, shown in the upper-right corner of the portal.
5. Click CREATE A TOKEN.
6. In the Create Token dialog, enter a name (for example, SeamToken) and select Seam as the Partner.
7. Click CREATE.

You can copy an existing token at any time from the Token Management page by clicking the three-dot menu next to it and selecting Copy.

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Step 2: Connect via Connect Webview

1. Open the Connect Webview provided by your application.
2. Select Dormakaba Oracode, then choose the Individual Homeowner account type.
3. Enter the API Token, Site ID, and Site Name from Step 1.
4. Submit the form to complete the connection.

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Step 3: Verify the Connection

After connecting, confirm that your doors appear and show the expected capabilities. Individual Homeowner accounts support offline access codes on all connected doors.

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Troubleshooting

“Invalid credentials” error
Double-check that you entered the correct site name and username (Property Manager) or the correct API token, site ID, and site name (Individual Homeowner). No devices appear after connecting
Ensure your Oracode Live account has at least one door configured. If doors were recently added, wait a few minutes and retry. Token Management page is not visible
Token Management is only available on Individual Homeowner accounts. If you do not see it under DOORS, you have a Property Manager account — follow the Property Manager instructions instead. Fixing an incorrect time zone (Property Manager)
Start a new Connect Webview, re-enter your username and site name, then select the correct time zone.