Entrance Errors and Warnings

Errors

Each error is an object with the following shape:

Example error

{
  "error_code": "entrance_removed",
  "message": "Indicates that the entrance was removed from the connected account, so Seam can no longer sync it.",
  "created_at": "2025-01-01T00:00:00.000Z"
}

Error object properties

Enum (String)

Unique identifier of the type of error. Enables quick recognition and categorization of the issue.One of the error codes listed below.

String

Detailed description of the error. Provides insights into the issue and potentially how to rectify it.

String (ISO 8601)

Date and time at which Seam created the error.

`entrance_removed`

Indicates that the entrance was removed from the connected account, so Seam can no longer sync it.

Warnings

Each warning is an object with the following shape:

Example warning

{
  "warning_code": "salto_ks_entrance_access_code_support_removed",
  "message": "Indicates that a change in the reported device model has been detected for this Salto KS entrance, which may occur after an IQ hub reset. Access code support may be affected. See https://help.getseam.com/articles/5098842588-salto-ks-lock-loses-access-code-support for troubleshooting steps.",
  "created_at": "2025-01-01T00:00:00.000Z"
}

Warning object properties

Enum (String)

Unique identifier of the type of warning. Enables quick recognition and categorization of the issue.One of the warning codes listed below.

String

Detailed description of the warning. Provides insights into the issue and potentially how to rectify it.

String (ISO 8601)

Date and time at which Seam created the warning.

`entrance_setup_required`

Indicates that this entrance requires additional configuration in the access control system before Seam can fully manage it.

`entrance_shares_zone`

Indicates that this entrance shares a zone with other entrances in Avigilon Alta and cannot be added to an access group individually.

`privacy_mode`

Indicates that this entrance is in privacy mode. When privacy mode is enabled, access codes, mobile keys, and remote unlocks will not work unless the user has admin access.

`salto_ks_entrance_access_code_support_removed`

Indicates that a change in the reported device model has been detected for this Salto KS entrance, which may occur after an IQ hub reset. Access code support may be affected. See https://help.getseam.com/articles/5098842588-salto-ks-lock-loses-access-code-support for troubleshooting steps.

`salto_ks_privacy_mode`

Indicates that this entrance is in privacy mode. When privacy mode is enabled, access codes, mobile keys, and remote unlocks will not work unless the user has admin access.

Getting Started

Granting Access

Devices and Systems

Setup

Monitoring

Low-Level APIs

Entrance Errors and Warnings

Errors

`entrance_removed`

Warnings

`entrance_setup_required`

`entrance_shares_zone`

`privacy_mode`

`salto_ks_entrance_access_code_support_removed`

`salto_ks_privacy_mode`

​Errors

​entrance_removed

​Warnings

​entrance_setup_required

​entrance_shares_zone

​privacy_mode

​salto_ks_entrance_access_code_support_removed

​salto_ks_privacy_mode

Errors

`entrance_removed`

Warnings

`entrance_setup_required`

`entrance_shares_zone`

`privacy_mode`

`salto_ks_entrance_access_code_support_removed`

`salto_ks_privacy_mode`