> ## Documentation Index
> Fetch the complete documentation index at: https://www.seam.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Lock Errors and Warnings

> Errors and warnings that Seam reports on the Lock resource, each with its code and meaning.

<Note>
  These are Lock-specific errors and warnings. For errors and warnings common to all devices, see [Device Errors and Warnings](/docs/api/devices/errors).
</Note>

## Errors

Each error is an object with the following shape:

```json Example error theme={"dark"}
{
  "error_code": "salto_ks_subscription_limit_exceeded",
  "message": "Indicates that the Salto site user limit has been reached.",
  "created_at": "2025-01-01T00:00:00.000Z",
  "is_connected_account_error": true,
  "is_device_error": true
}
```

<Accordion title="Error object properties">
  <ResponseField name="error_code" type="Enum (String)">
    Unique identifier of the type of error. Enables quick recognition and categorization of the issue.

    One of the error codes listed below.
  </ResponseField>

  <ResponseField name="message" type="String">
    Detailed description of the error. Provides insights into the issue and potentially how to rectify it.
  </ResponseField>

  <ResponseField name="created_at" type="String (ISO 8601)">
    Date and time at which Seam created the error.
  </ResponseField>

  <ResponseField name="is_connected_account_error" type="Boolean (Always true)">
    Indicates that the error is a [connected account](/docs/api/connected_accounts/object) error.
  </ResponseField>

  <ResponseField name="is_device_error" type="Boolean (Always false)">
    Indicates that the error is not a device error.
  </ResponseField>
</Accordion>

### `august_lock_not_authorized`

Indicates that the user is not authorized to use the August lock.

***

### `dormakaba_sites_disconnected`

Indicates that one or more dormakaba sites associated with the connected account could not be connected. Contact dormakaba support.

***

### `salto_ks_subscription_limit_exceeded`

Indicates that the Salto site user limit has been reached.

***

## Warnings

Each warning is an object with the following shape:

```json Example warning theme={"dark"}
{
  "warning_code": "ttlock_lock_gateway_unlocking_not_enabled",
  "message": "Indicates that the Remote Unlock feature is not enabled in the settings.\"",
  "created_at": "2025-01-01T00:00:00.000Z"
}
```

<Accordion title="Warning object properties">
  <ResponseField name="warning_code" type="Enum (String)">
    Unique identifier of the type of warning. Enables quick recognition and categorization of the issue.

    One of the warning codes listed below.
  </ResponseField>

  <ResponseField name="message" type="String">
    Detailed description of the warning. Provides insights into the issue and potentially how to rectify it.
  </ResponseField>

  <ResponseField name="created_at" type="String (ISO 8601)">
    Date and time at which Seam created the warning.
  </ResponseField>
</Accordion>

### `accessory_keypad_low_battery`

Indicates that the accessory keypad paired with this lock has a low or critically low battery. Replace its batteries so guests can keep entering their access codes.

***

### `accessory_keypad_setup_required`

Indicates that the accessory keypad exists, but is not linked to the Igloohome Bridge. Online access code programming will fail until the keypad is linked to the Igloohome Bridge in the Igloohome app.

***

### `hub_required_for_additional_capabilities`

Indicates that a hub or relay must be connected to unlock additional capabilities such as remote unlock.

***

### `keynest_unsupported_locker`

Indicates that the key is in a locker that does not support the access codes API.

***

### `lockly_time_zone_not_configured`

Indicates that Seam detected that the Lockly device does not have a time zone configured. Time-bound codes may not work as expected.

***

### `power_saving_mode`

Indicates that the device is in power saving mode and may have limited functionality.

***

### `salto_ks_subscription_limit_almost_reached`

Indicates that the Salto KS site has exceeded 80% of the maximum number of allowed users. Increase your subscription limit or delete some users from your site.

***

### `time_zone_mismatch`

Indicates that the device's configured time zone does not match its hardware UTC offset. Time-bound access codes may activate at the wrong local time.

***

### `time_zone_unknown`

Indicates that Seam does not know the device's time zone. Set a time zone to enable time-bound access codes.

***

### `ttlock_lock_gateway_unlocking_not_enabled`

Indicates that the Remote Unlock feature is not enabled in the settings."

***

### `ttlock_weak_gateway_signal`

Indicates that the gateway signal is weak.

***

### `two_n_device_missing_timezone`

Indicates that the 2N device does not have a time zone configured. Configure a time zone on the device to enable access codes.

***

### `ultraloq_time_zone_unknown`

Indicates that Seam does not know the time zone of the Ultraloq device. Set a time zone to enable time-bound access codes.

***

### `unreliable_online_status`

Indicates that the device may optimistically be reported as online because the provider does not reliably report its online status.

***